• Profilo icon mobile
  • Cart icon mobile
  • Search icon mobile

Your shopping cart is empty!

Returns and refunds

Any product purchased on www.guardini.com can be returned within 10 days from the delivery date.

Reasons for returns

Requesting a replacement:

  • The product is damaged or defective (this request can be considered only if the item is returned together with a picture showing the damage or defect and its original packaging)
  • Product non compliant with the order: the product does not match the description (this request can be considered only if the item is returned together with a picture of it)

Requesting a refund:

  • Late delivery
  • Exercising the right of withdrawal

Return conditions

  • When requesting a replacement, products should be returned together with pictures of details and the packaging in which they were received
  • Make sure that the products are returned in the same conditions as you received them, in their original packaging.
  • If you don’t have the original packaging anymore, please find a suitable packaging for transportation.

If your returned product does not meet the conditions described above, the package will be shipped back to you and the refund or replacement will not be authorized.

Return methods

Requesting a replacement:

  1. Please go to our Customer Service section and fill in the form, by selecting the menu item “I want to return a product”. Specify the reason for returning the product.
  2. Specify the reason for returning the product.
  3. Your request will be examined by our Customer Service.
  4. You will receive an email indicating the expected pick up date of the returned item, to hand the parcel with its appropriate label to the courier.
  5. Prepare the package and stick the label that you have received on it.
  6. Hand the parcel to the courier representative on the day of the appointment As soon as the quality inspection is completed, a replacement product will be shipped to you

In this case, transportation expenses for returning the products will be borne by the Seller.

Requesting a refund:

  1. Please go to our Customer Services ection and fill in the form, by selecting the menu item “I want to return a product”.
  2. Specify the reason for returning the product.
  3. Your request will be examined by our Customer Service.
  4. You will receive an email indicating the address to which the product should be returned to.
  5. As soon as the quality inspection is completed, the purchase price of the product will be refunded within 10 days.

If the right of withdrawal is exercised, shipping expenses will be borne by the Buyer, and the refund will cover the value of the returned item only.

RETURNS AND GOODS IN STORAGE

The customers shall accept the goods that they have purchased.

The personal details required upon registration and purchase must be accurately verified by the customer (e-mail and phone number). These data are required in order for the company and/or the carrier to contact the customer for the delivery.

After the first delivery attempt:

  • if the address is incorrect, the parcel will be immediately put in stock.
  • in the event that the recipient is not present at the time of delivery, a notice of attempted delivery will be left and the recipient will be contacted in order to schedule a second delivery attempt.

If upon the second delivery the recipient is not found at the specified address, the parcel is put in storage, resulting in costs for the company.

If the customer does not appear to be in any case accessible at the address or contacts provided, the package is stored by the carrier (for 2 days).
If after this period the customer is still unavailable, the parcel will be returned to the sender. When the package is returned to the sender, the product is be available for a new shipment for 7 days at Guardini S.p.A.

After such time, if it is not possible to reach the customer due to a wrong phone number or e-mail address, the company will cancel the order and will reimburse the price of the purchased product, but will not refund the shipping and storage costs. Also the costs for returning the parcel to the sender will be charged to the customer.

All costs of handling, storage and shipping are at the customer’s expenses.

If the customer is interested in the items purchased after this period, they are required to place a new order.

 

Guardini S.p.A.

  • Via Cravero 9
    10088 Volpiano (Torino), Italia
  • Tel. +39 011.9952890
  • Fax +39 011.9952142

For informations

Metodi di pagamento