51 PRODUCT - SUSTAINABLE INNOVATION 2024 2023 2022 Products assessed for health and safety impacts 100% 100% 100% Products assessed for compliance with information and labeling requirements 100% 100% 100% Number of complaints from end consumers 39 34 26 2024 2023 2022 Number of cases of non-compliance with regulations on health and safety impacts of products and services under self-regulation codes 3 12 7 on stamped products 0 0 1 on semi-finished/finished products under acceptance 3 10 6 on packaging material 0 2 0 Number of cases of non-compliance with regulations on product and service information and labeling 0 0 0 Number of cases of non-compliance with marketing communications regulations, including advertising, promotion, and sponsorship of products and services 0 0 0 Product Safety Regulation To comply with the new provisions of European Regulations (EU Reg. 1935/2004 and EU Reg. 2023/988), we have developed and formalized specific verification procedures to ensure that products are entirely safe once they reach the end consumer. The analysis includes assessing the compliance of materials intended for food contact against national and international requirements, as well as guidelines issued by the European Community and EDQM. Particular attention is paid to coatings, for which we must ensure the absence, or legal-limit presence, of substances subject to restrictions (REACH/SVHC). Packaging materials are also included in these checks, with verification of correct disposal information and compliance with current regulations, requiring specific declarations from the suppliers involved. Technical dossiers, including user manuals and safety instructions, are provided to our B2B customers. In addition, all information regarding correct product use and disposal is available in multiple languages in the “Use & Care” section of our corporate website.
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