19 SUSTAINABILITY IN OUR DNA Category Relevance* Engagement methods Priority topics Customers including retailers, distributors, loyalty, online sales platforms • Regular meetings • Trade fairs • Development projects • Company visits • Questionnaires • Website • Newsletter • Social networks • Product reliability • Supply Chain transparency • High level of service and support • Innovative and sustainable solutions End Consumers • Website • Social networks • Newsletter • After-sales service channels • Quality and accessibility of products • High levels of service and support Human Resources including Employees, Committees, Workers' Representatives, Trade Unions • Internal communications • Regular individual and collective meetings • Social Performance Team • Reporting channels • Employment stability • A healthy, safe, and stimulating working environment • Transparent communication and involvement in corporate objectives Ownership • Regular meetings with committees and management • Full meetings • Business continuity and development • Stakeholders welfare Institutions and governmental bodies which also includes Chambers of Commerce and Consulates • Conventions • Call for tenders and support projects • Regulatory compliance Trade Associations leading ones such as FIAC (ANIMA), FEC, API, CBA • Conventions • Technical-institutional round tables • Active participation in development Credit Institutions • Company results presentation • Risk management • Availability, timeliness, and accuracy of information Suppliers and Business Partners of raw materials, traded products, non-core products and services, production line designers • Questionnaires • Audit • Regular meetings • Trade fairs • Reliability and continuity of the relationship • Collaborative support and responsibility in the supply chain * The Relevance scores were determined based on each stakeholder's level of influence in business decisions and dependence on business performance.
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